Contact details:
Office
Telephone nr : 018 264 2433
Office
Cell nr. : 084 2642426 (Whatsapp only)
Email
address : info@clubamigos.co.za
Facebook
page : Club Amigos Caravan Park
Website
: www.clubamigos.co.za
Emergency
Cell : 082
785 1749
GPS
Co-ordinates: S: 26° 23' 44.9" E: 26°
47' 28.2"
To ensure good service
and to help us to make your time with us as enjoyable as possible, it is of
utmost importance to acquaint yourself, and those accompanying you, with the
following terms and conditions.
We accept that the
person responsible for the reservation will acquaint all who are accompanying
him/her with the rules, terms and conditions. With payment of the deposit you
accept the rules, terms and conditions and agree to adhere to it. Remember that
the booking fees paid is not towards a specific facility in the resort. We
strive to ensure that all facilities are in working order at all times, but
from time to time there may occur breakdowns or maintenance work.
Right of admission is
reserved and guests who misbehave or disregard the rules will be asked to leave
the resort immediately without receiving any repayment of any sort.
Terms and conditions for: Caravan/tent
and Chalets
Note: We reserve the
right to give you a different Chalet or camping spot than those you have made
reservations for.
Camping
Sites – Pets only allowed with prior written arrangements
– Not allowed on bookings connected with a chalet booking
Time of
departure: Before 10H00
Maximum 6
persons - 2 years and older regarded as persons
Chalets - No Pets allowed. Applies to any connected camping site
bookings as well
Time of
arrival: After 14H00
Time of
departure: Before 10H00
Infants up
to adults are regarded as persons in the chalets
Chalet nr 1-5 : Maximum 5 persons
Chalet nr 6 : Maximum 2 persons
* When a Chalet /Camping spot is not occupied within 24 hours after the set time of arrival and no prior written arrangements were made with the office, then you forfeit all payments and we reserve the right to let it out to other clients.
* Chalets 1-4 are next to each other on
the banks at the waterside. Chalet 5 & 6 are situated about 40m to the
back, but has the option to book a fishing stand on the waterfront.
* Electricity is provided by
Eskom/Municipality. We cannot guarantee power supply at all times. We have a
power generator with limited capacity and power will be supplied at the
discretion of the management.
* No motorcycles/4 wheelers or engine-driven
bicycles are allowed inside the resort.
* Motorboats/Jet-ski’s must be
accompanied with the needed legal documents and licenses. All documents must be shown at the office at
the time of arrival. No boats will be allowed onto the water if these documents
were not shown at the office. Please bring your own fenders and ropes for
docking. There are specific Camping spots suitable for boats and your
preference must be mentioned when making a reservation.
* All shortages/impediments or positive criticism regarding the resort must please be reported to the office. We will gladly rectify it, if possible, while you are still here.
* No pets allowed with day visitors - Even if they're visiting people who are already camping.
Deposits/Refunds:
* 50% of the booking amount will be
payable when making the booking. The difference should reflect before two weeks
prior to arrival. If the arrival date is within two weeks, the full booking
amount will be payable when making the booking. By paying the deposit you agree
to the terms and conditions & cancellations policy as laid out on this
document.
* Ensure that you use your booking
number as your reference number when paying a deposit. We accept no
responsibility for faulty reservations and faulty use of reference numbers. We
only make use of our bank statements as proof of your deposit.
* There will be additional banking
costs if you:
* Pay cash
into our account
* Pay
deposits with more than one payment at a time
* Deposits must be paid before the
expiry date. If you make use of another bank than FNB, you must note that it will take longer to reflect on
our statements and we will require that you send us the proof of payment to info@clubamigos.co.za . If your
deposit does not show on our statements on the date of arrival, then you will
first have to make the due payment. A refund will be made once the payment
reflects on our statements.
* There will be no cash refunds of Breakage
deposits on the chalet bookings or cancellations. Breakage deposits / Refunds
will be refunded via EFT into your account within 7 days of receiving your
banking details via e-mail.
* Chalets Breakage deposit &
Refunds: Booking nr & Banking details should be mailed to info@clubamigos.co.za after
departure, either typed out or the original bank confirmation letter. Pictures/scans of banking details will not be accepted.
Cancelation
policy:
* We strictly
adhere to our terms and conditions and therefore inform you beforehand.
* We have no control over weather
conditions as well as droughts which can influence the capacity of the dam. If
requested beforehand we will supply the correct information, but we cannot
accept cancellations or postponements due to weather conditions, the water
capacity of the dam or natural disasters. You must keep yourself aware of the
current capacity of the dam. No repayments will be made if you leave the resort
earlier than expected and you must make arrangements at the office (when you
leave) if someone else is going to take over your reservation. Otherwise we
will accept it as available to let it out to other clients.
* Death – When providing a death
certificate and a written request for postponement of the reservation, it would
be considered as a special condition to deviate from the policy of cancellation
terms.
* All cancellations must be done so in
writing via email.
Cancellations:
*Cancellation
notice of 30 days and more prior to the date of arrival : 10% of the deposit
will be lost.
*Cancellation
notice of 15 – 29 days prior to the date of arrival : 25% of the deposit will
be lost.
*Cancellation
notice of 8 -14 days prior to the date of arrival : 50% of the booking amount
will be lost.
*Cancellation
notice of 7 days or shorter prior to the date of arrival : 100% of the booking
amount will be lost. (No postponements
allowed)
General Rules
·
No pets allowed in chalets or
any camping reservation connected with a chalet booking. You will immediately
be asked to remove your pet from the resort and you will lose your breakage deposit.
· Small pets are only allowed on camping sites with written prior arrangement. a Written request before arrival must be sent to the office for consideration.
·
No toilet paper or bath plugs
are supplied in the ablutions. There are plugs and toilet paper available in
the shop.
·
No extra people (infants /
children / adults) are allowed in the chalets except the people that have been
booked for. No exceptions.
· Book in time until 23H00 at the gate. No new arrivals between 23H00 and 07H00.
· If you book in at the gate after the office has closed(17:00), please report to the office before 09H00 the following day to get your gate pass. (Even if all fees have already been paid)
· Ice, wood, fire lighters, charcoal, briquettes and toilet paper are available at the gate after the shop closed at 17H00.(Cash sales only)
·
Smoking is prohibited in all
chalets, ablutions, swimming pool & Recreation areas.
·
No loud music or bad behaviour
at any time will be tolerated in our Park. No music/noise after 22:00.
·
Alcohol abuse and poor
behaviour will not be acceptable.
·
Vehicles should be kept on the
stand / chalet area that you booked for. No obstructing any communal areas or
other camper’s site.
·
Children must be accompanied
by adults when using any of the facilities in the resort.
·
Anyone who damages Club
Amigos’ property will be held responsible for the replacement costs.
·
Vehicle permits are not
transferable from one vehicle to another.
· Only one caravan or trailer-tent or motorhome allowed per site. Maximum 6 people per camping site and all equipment needs to fit neatly on site. Kindly note the rate only includes the amount of people/vehicles that have been booked for. Additional people/vehicles could be added(Up to the indicated maximum amounts) and additional costs might apply.
·
No fires directly on the
grass. Braai facilities are supplied on each site and no other braaiers/grills
are allowed.
·
No selling of goods and food
allowed in the Park by our guests.
· Complaints, faults and problems need to be reported at reception or at the gate (after hours).
·
Guests utilizing personal
portable showers or toilets must use dedicated containment tanks to prevent
wastewater from pooling on their campsite. Captured wastewater must never be
emptied on or near the camping stands and must be disposed of exclusively at
designated dump stations.
·
Strictly catch and release.
NB: If you want to change any
of the above you must do it a day in advance to see if it is possible. No
exceptions will be made if it is not made prior to your arrival.
Disclaimer of liability
·
The use of all equipment and facilities is at
user’s risk. Club Amigos (owner) and management do not accept any
responsibility or liability for any injuries, damage or illness resulting from
the use thereof or the visit to Amigos Caravan Park, as well as:
o
Any loss or damage to the property or
possessions of any guests, residents or visitors, whether such loss or damage
was caused by fire, theft or otherwise as a result of negligence or a wrongful
act of anyone employed by the owner, the owner self or otherwise attempting or
pretending to act on behalf of the owner;
o
Any personal injuries of any nature whatsoever
sustained by a guest, resident or visitor irrespective whether such personal
injuries were caused by or resulted from negligence or a wrongful act of any
person employed by the owner, the owner self or otherwise attempting or
pretending to act on behalf of the owner or if such injuries were caused by any
malfunctioning apparatus, equipment or appliance on the owner’s premises.
·
Any person who is accompanied or visited by any
other person / visitor than made / paid the booking, hereby indemnifies the
owners against any liability towards such person, visitor or guest in the event
that such person, visitor or guest suffers any loss or damage or personal
injury as referred to in paragraphs above. Such person hereby acknowledges that
he / she is aware of the nature and consequences of this indemnity and
undertakes to convey this information to their visitors.
Force Majeure Events:
·
We are not liable for any damage and/or delay due to "Force Majeure
Events" including, but not limited to, acts of God, governments actions,
war, hostilities, political unrest, riots, civil strife, industrial disputes,
labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics,
sickness, equipment malfunctions or breakdowns, weather conditions, quarantine,
medical or customs regulations, technical or administrative problems with
transport, closure of airports, breakdown of machinery, water shortages or any
other occurrences and changes beyond our control. In case of a Force Majeure
Event, Club Amigos Caravan Park CC may, at its sole discretion, but shall not
be obligated, to offer substitute services that, Club Amigos Caravan Park CC’s
sole judgment, reasonably replace the originally scheduled service. If a Force
Majeure Event occurs, no refund will be provided.
To ensure good service and to help us to make your time with us as enjoyable as possible, it is of utmost importance to acquaint yourself, and those accompanying you, with the following terms and conditions.
We accept that the person responsible for the reservation will acquaint all who are accompanying him/her with the rules, terms and conditions. With payment of the deposit you accept the rules, terms and conditions and agree to adhere to it. Remember that the booking fees paid is not towards a specific facility in the resort. We strive to ensure that all facilities are in working order at all times, but from time to time there may occur breakdowns or maintenance work.
Right of admission is reserved and guests who misbehave or disregard the rules will be asked to leave the resort immediately without receiving any repayment of any sort.
Terms and conditions for: Caravan/tent
and Chalets
Note: We reserve the
right to give you a different Chalet or camping spot than those you have made
reservations for.
Camping
Sites – Pets only allowed with prior written arrangements
– Not allowed on bookings connected with a chalet booking
Time of
departure: Before 10H00
Maximum 6
persons - 2 years and older regarded as persons
Chalets - No Pets allowed. Applies to any connected camping site
bookings as well
Time of
arrival: After 14H00
Time of
departure: Before 10H00
Infants up
to adults are regarded as persons in the chalets
Chalet nr 1-5 : Maximum 5 persons
Chalet nr 6 : Maximum 2 persons
* When a Chalet /Camping spot is not
occupied within 24 hours after the set time of arrival and no prior written
arrangements were made with the office, then you forfeit all payments and we
reserve the right to let it out to other clients.
* Chalets 1-4 are next to each other on
the banks at the waterside. Chalet 5 & 6 are situated about 40m to the
back, but has the option to book a fishing stand on the waterfront.
* Electricity is provided by
Eskom/Municipality. We cannot guarantee power supply at all times. We have a
power generator with limited capacity and power will be supplied at the
discretion of the management.
* No motorcycles/4 wheelers or
engine-driven bicycles are allowed inside the resort.
* Motorboats/Jet-ski’s must be
accompanied with the needed legal documents and licenses. All documents must be shown at the office at
the time of arrival. No boats will be allowed onto the water if these documents
were not shown at the office. Please bring your own fenders and ropes for
docking. There are specific Camping spots suitable for boats and your
preference must be mentioned when making a reservation.
* All shortages/impediments or positive
criticism regarding the resort must please be reported to the office. We will
gladly rectify it, if possible, while you are still here.
* No pets allowed with day visitors –
Even if they are visiting people who are already camping.
Deposits/Refunds:
* 50% of the booking amount will be
payable when making the booking. The difference should reflect before two weeks
prior to arrival. If the arrival date is within two weeks, the full booking
amount will be payable when making the booking. By paying the deposit you agree
to the terms and conditions & cancellations policy as laid out on this
document.
* Ensure that you use your booking
number as your reference number when paying a deposit. We accept no
responsibility for faulty reservations and faulty use of reference numbers. We
only make use of our bank statements as proof of your deposit.
* There will be additional banking
costs if you:
* Pay cash
into our account
* Pay
deposits with more than one payment at a time
* Deposits must be paid before the
expiry date. If you make use of another bank than FNB, you must note that it will take longer to reflect on
our statements and we will require that you send us the proof of payment to info@clubamigos.co.za . If your
deposit does not show on our statements on the date of arrival, then you will
first have to make the due payment. A refund will be made once the payment
reflects on our statements.
* There will be no cash refunds of Breakage
deposits on the chalet bookings or cancellations. Breakage deposits / Refunds
will be refunded via EFT into your account within 7 days of receiving your
banking details via e-mail.
* Chalets Breakage deposit &
Refunds: Booking nr & Banking details should be mailed to info@clubamigos.co.za after
departure, either typed out or the original bank confirmation letter from your
bank. Pictures/scans of banking details will not be accepted.
General Rules
·
No pets allowed in
chalets or any camping reservation connected with a chalet booking.
You will immediately be asked to remove your pet from the resort and you will
lose your breakage deposit.
·
Small pets are only allowed on
camping sites with written prior arrangement.
·
No toilet paper or bath plugs
are supplied in the ablutions. There are plugs and toilet paper available in
the shop.
·
No extra people (infants /
children / adults) are allowed in the chalets except the people that have been
booked for. No exceptions.
·
Book in time until 23H00 at
the gate. No new arrivals between 23H00 and 07H00.
·
If you book in at the gate
after the office has closed(17:00), please report to the office between 07H00
and 09H00 the following day to get your gate pass. Even if all fees have
already been paid.
·
Ice, wood, fire lighters,
charcoal, briquettes and toilet paper are available at the gate after the shop
closed at 17H00.(Cash sales only)
·
Smoking is prohibited in all
chalets, ablutions, swimming pool & recreation areas.
·
No loud music or bad behaviour at
any time will be tolerated in our Park. No music/noise after 22:00.
·
Alcohol abuse and poor behaviour will not be
acceptable.
·
Vehicles should be kept on the
stand / chalet area that you booked for. No obstructing any communal areas or
other camper’s site.
·
Children must be accompanied
by adults when using any of the facilities in the resort.
·
Anyone who damages Club
Amigos’ property will be held responsible for the replacement costs.
·
Vehicle permits are not
transferable from one vehicle to another.
·
Only one caravan or trailer-tent
or motorhome allowed per site. Maximum 6 people per camping site and all
equipment needs to fit neatly on site. Kindly note the rate only includes the
amount of people/vehicles that have been booked for. Additional people/vehicles
could be added(Up to the indicated maximum amounts) and additional costs might
apply.
·
No fires directly on the
grass. Braai facilities are supplied on each site and no other braaiers/grills
are allowed.
·
No selling of goods and food
allowed in the Park by our guests.
· Complaints, faults and problems need to be reported at reception or at the gate (after hours).
·
Guests utilizing personal
portable showers or toilets must use dedicated containment tanks to prevent
wastewater from pooling on their campsite. Captured wastewater must never be
emptied on or near the camping stands and must be disposed of exclusively at
designated dump stations.
·
Strictly catch and release.
NB: If you want to change any
of the above you must do it a day in advance to see if it is possible. No
exceptions will be made if it is not made prior to your arrival.
Disclaimer of liability
· The use of all equipment and facilities is at user’s risk. Club Amigos (owner) and management do not accept any responsibility or liability for any injuries, damage or illness resulting from the use thereof or the visit to Amigos Caravan Park, as well as:
o Any loss or damage to the property or possessions of any guests, residents or visitors, whether such loss or damage was caused by fire, theft or otherwise as a result of negligence or a wrongful act of anyone employed by the owner, the owner self or otherwise attempting or pretending to act on behalf of the owner;
o Any personal injuries of any nature whatsoever sustained by a guest, resident or visitor irrespective whether such personal injuries were caused by or resulted from negligence or a wrongful act of any person employed by the owner, the owner self or otherwise attempting or pretending to act on behalf of the owner or if such injuries were caused by any malfunctioning apparatus, equipment or appliance on the owner’s premises.
· Any person who is accompanied or visited by any other person / visitor than made / paid the booking, hereby indemnifies the owners against any liability towards such person, visitor or guest in the event that such person, visitor or guest suffers any loss or damage or personal injury as referred to in paragraphs above. Such person hereby acknowledges that he / she is aware of the nature and consequences of this indemnity and undertakes to convey this information to their visitors.
Force Majeure Events:
· We are not liable for any damage and/or delay due to "Force Majeure Events" including, but not limited to, acts of God, governments actions, war, hostilities, political unrest, riots, civil strife, industrial disputes, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, sickness, equipment malfunctions or breakdowns, weather conditions, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, water shortages or any other occurrences and changes beyond our control. In case of a Force Majeure Event, Club Amigos Caravan Park CC may, at its sole discretion, but shall not be obligated, to offer substitute services that, Club Amigos Caravan Park CC’s sole judgment, reasonably replace the originally scheduled service. If a Force Majeure Event occurs, no refund will be provided.
We sincerely thank you for choosing Club Amigos
and hope that you have a comfortable and pleasant stay.
Warmly,
Club Amigos and all staff
P.S. – Tag us in your posts with your photos on facebook so we can share your experience with other campers
Cancelation
policy:
* We strictly
adhere to our terms and conditions and therefore inform you beforehand.
* We have no control over weather
conditions as well as droughts which can influence the level of the dam. If
requested beforehand we will supply the correct information, but we cannot
accept cancellations or postponements due to weather conditions, the water level
of the dam or natural disasters. You must keep yourself aware of the current level
of the dam. No repayments will be made if you leave the resort earlier than
expected and you must make arrangements at the office (when you leave) if someone
else is going to take over your reservation. Otherwise we will accept it as available
to let it out to other clients.
* Death – When providing a death
certificate and a written request for postponement of the reservation, it would
be considered as a special condition to deviate from the policy of cancellation
terms.
* All cancellations must be done so in
writing via email.
Cancellations:
*Cancellation
notice of 30 days and more prior to the date of arrival : 10% of the deposit
will be lost.
*Cancellation
notice of 15 – 29 days prior to the date of arrival : 25% of the deposit will
be lost.
*Cancellation
notice of 8 -14 days prior to the date of arrival : 50% of the booking amount
will be lost.
*Cancellation
notice of 7 days or shorter prior to the date of arrival : 100% of the booking
amount will be lost. (No postponements
allowed)